There has been a lot of talk about the Pakistan Citizen’s Portal in the media. They say it is efficient and citizen’s problems are addressed swiftly. Since I work in a public office so I can vouch for it. That is because every week I have to give update to my superior office regarding public complaints if any. Luckily I work in a department where there isn’t much public dealing, but I have seen in various meetings at GoP how public departments are being asked about the complaints if any and there progress on weekly basis.